Terms & Conditions of Using a9member
This document sets out a binding agreement between you as a registered user and the a9member platform. Please read each provision carefully before registering an account or using any of the services we offer.
The Core of Your Agreement with a9member
The following six principles form the foundation of all terms in this document. Every a9member user is responsible for understanding and complying with them.
User Eligibility
a9member services may only be accessed by individuals aged 21 and above. Registering an account means you confirm that you meet this age requirement and are not prohibited by the laws of your location from using this platform.
Account Security
You are fully responsible for keeping your password confidential and for all activity under your account. a9member uses industry-grade encryption to protect account information, but you must also take your own precautions.
Deposits and Withdrawals
All financial transactions are subject to a minimum deposit of RM10 and a minimum withdrawal of RM100. Withdrawal processing time is between 30 minutes and 3 hours. Supported methods include Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency.
Bonus Terms
Every bonus offered by a9member is subject to a specified wagering requirement. The 120% welcome bonus of up to RM1,000 requires wagering 10 times the bonus amount before winnings can be withdrawn.
Fraud Prohibition
Any attempt at fraud, system manipulation, opening multiple accounts by the same individual, or bonus abuse will result in account termination and forfeiture of all balances without prior notice.
Customer Support
The a9member support team is available to assist you via live chat and email, 24 hours a day, 7 days a week, in Bahasa Melayu and English. Any dispute must be submitted to our team before any further action is taken.
Acceptance of Terms
By registering or using the a9member platform, you voluntarily agree to be bound by all provisions in this document as well as our privacy policy and responsible gambling guidelines.
⚠️ If you do not agree with any part of these terms, please stop using the platform immediately.
Acceptance Through Registration
The act of registering a new account at a9member is considered full and final acceptance of all terms and conditions contained in this document. This acceptance takes effect immediately at the moment the "Register" button is clicked and the account is successfully created.
Changes to Terms
a9member reserves the right to amend, update or replace any part of these terms at any time without prior notice. It is the user's responsibility to review this document periodically. Continued use of the platform after any changes are made is considered acceptance of the latest version.
Language Versions
This document is published in Bahasa Melayu and English. Should there be any conflict between the two versions, the Bahasa Melayu version shall take precedence as the official reference.
Ineligible Individuals
a9member services may not be used by:
- Individuals under 21 years of age
- Individuals who have requested self-exclusion through any responsible gambling programme
- Individuals where the use of online gambling services is unlawful in the jurisdiction where they are located
- Individuals whose accounts have previously been suspended, frozen or banned by a9member
- Employees and immediate family members of a9member employees or related companies
Identity Verification
a9member reserves the right to request identity verification from users at any time, including a copy of a national identity card (MyKad) or valid travel document. Users must provide truthful and accurate information when registering. False information will result in account termination and forfeiture of any balance or winnings.
Jurisdictional Responsibility
It is the user's sole responsibility to ensure that use of a9member services is lawful in their location. a9member is not responsible for any breach of local laws committed by users.
User Eligibility Requirements
The a9member platform is designed specifically for responsible adult users. Age and identity requirements are mandatory and cannot be waived.
The minimum age to use all a9member services is 21 years old. This is an absolute requirement that cannot be exempted.
Account and User Responsibilities
Each user is only allowed one active account. Account security is a shared responsibility between the platform and the user.
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1One Account Per Individual
Each individual may only register and operate one account at a9member. Opening multiple accounts, whether directly or through family members or associates living at the same address, is strictly prohibited and will result in the closure of all related accounts.
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2Password Confidentiality
Users are responsible for keeping their account password confidential. a9member will never ask for your password via live chat or email. If you suspect your account has been accessed by another party, contact our support immediately.
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3Accurate Personal Information
You must ensure that all information provided during registration and while using the platform is true, current and complete. Changes to personal information such as your mobile number or email can be updated through account settings.
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4Prohibited Account Activity
It is strictly prohibited to lend, transfer, sell or share your account with any other party. Any activity indicating use by more than one individual will result in the account being suspended without warning.
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5Account Closure by User
Users may request account closure at any time by contacting the a9member support team via live chat or email. Any balance in the account will be processed for withdrawal subject to all applicable withdrawal terms.
Deposits, Withdrawals and Bonuses
Deposit Terms
The minimum deposit for all payment methods is RM10. a9member accepts deposits via Touch 'n Go eWallet, DuitNow, FPX online banking, USDT, BTC and ETH. All successful deposits will be credited to your account immediately or within a short time depending on the payment method. No additional charges are imposed by a9member on deposits.
Withdrawal Terms
The minimum withdrawal amount is RM100. Withdrawal processing time is between 30 minutes and 3 hours. Withdrawals may only be made to the same payment method used for the deposit. a9member reserves the right to request identity verification documents before approving any withdrawal, particularly for large withdrawal amounts.
120% Welcome Bonus Terms
| Deposit Amount | Bonus Received | Balance After Bonus | Wagering Requirement |
|---|---|---|---|
| RM100 | RM120 | RM220 | RM120 × 10 = RM1,200 |
| RM1,800 and above | RM1,000 (maximum cap) | RM2,800 | RM1,000 × 10 = RM10,000 |
💡 The wagering requirement is calculated based on the bonus amount only, not the deposit amount. Winnings from the bonus may only be withdrawn once the wagering requirement has been fully met.
Bonus Abuse
a9member reserves the right to cancel any bonus and reject a withdrawal if there are signs of bonus abuse, including but not limited to low-risk wagering intended to meet wagering requirements without genuine risk, or coordination between multiple accounts to manipulate the bonus system.
VIP and Cashback Programme
The a9member VIP programme offers four tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.8%) and Platinum (up to 1.0%). Tier advancement depends on consistent wagering activity. a9member reserves the right to change VIP benefits without prior notice.
Prohibited Conduct
The integrity of the a9member platform depends on all users complying with the following rules. Violations will be dealt with strictly.
Any illegal activity, fraud or system manipulation will be reported to the relevant authorities.
Bot Usage
The use of any automated software, bots, scripts or third-party tools to interact with the a9member platform is strictly prohibited.
Money Laundering
The a9member platform must not be used for money laundering or any unlawful financial activity. a9member complies with international anti-money laundering (AML) standards.
Collusion
Any form of collusion between players in live table games, card games or sports betting is prohibited and may result in legal action.
Bug Exploitation
Users who discover any bugs or system vulnerabilities must report them to customer support. Exploiting bugs for personal gain is a serious violation of these terms.
a9member Liability Limits
a9member is not responsible for any loss or damage arising from internet service disruptions, technical failures beyond our control, or any losses incurred as a result of a user's own betting decisions. Our platform is provided "as is" and we make no guarantees regarding the continuity or uninterrupted availability of the service.
Financial Disputes
Any dispute relating to financial transactions, bonuses or winnings must be submitted to the a9member support team within 7 days of the date of the incident. Disputes submitted after this period will not be considered. a9member's final decision on any dispute is binding.
Applicable Law
These terms and conditions are governed and interpreted in accordance with the laws applicable under the international licensing jurisdiction that issued a9member's operating licence. Any legal action relating to these terms must be brought in the appropriate jurisdiction.
Liability and Dispute Resolution
Understanding our liability limits and dispute resolution procedures will help you handle any issues more effectively.
Most disputes can be resolved quickly through our 24/7 live chat support. Contact us first before taking any other action.
Responsible Gambling
a9member is fully committed to promoting responsible gambling. We believe that online entertainment should remain a controlled leisure activity. All users are encouraged to set personal limits and use the control tools we provide.
Self-Control Tools
Users can contact support to set daily, weekly or monthly deposit limits, as well as loss limits and session time limits to manage their gambling activity.
Self-Exclusion
Users who wish to temporarily or permanently stop using the platform may apply for self-exclusion through customer support. Such requests will be processed promptly.
Minor Protection
a9member services are for individuals aged 21 and above only. We encourage parents and guardians to use parental control software to prevent access by those who are underage.
Professional Help
If you or someone you know needs help with a gambling addiction, please refer to the professional support resources available. More information can be found on our Responsible Gambling page.
- Gambling with money needed for basic necessities
- Constantly thinking about gambling
- Gambling to relieve stress or negative emotions
- Borrowing money to gamble
- Hiding gambling activity from family
- Unable to stop even after trying
Questions About Terms & Conditions
Answers to the most frequently asked questions by a9member users about our platform's terms and conditions.
Register an a9member Account and Begin Your Experience
Now that you understand our terms and conditions, you are ready to register and enjoy a range of slot games, live casino, sports betting and online roulette with a9member. A 120% welcome bonus of up to RM1,000 is waiting for you.